Pricing that scales with your scrape jobs.

Completed lookups on metered routes. Most cost 1 credit; a few document higher costs in the API reference (e.g. Twitter search at 2 credits). A successful response with `lookupStatus: not_found` — wrong handle, deleted post, private content surfaced as missing — still ran upstream and charges. Check `meta.creditsCharged` on every response; that is your source of truth. `GET /v1/whoami` and `GET /v1/balance` are free.

Pre-send validation errors (malformed URL, missing required param, invalid auth) — caught before upstream work. Infrastructure failures on metered routes: `lookup_failed` and `503 temporarily_unavailable` — retry without burning credits. We do not use vague “you only pay for data you get” language; a completed not_found lookup is billed because the lookup completed.

Because we ran the lookup. A typo’d username, a deleted TikTok, a Reddit thread removed by moderators — we still hit upstream, parsed the response, and returned a structured `not_found` in the envelope. That is different from `lookup_failed`, where upstream did not produce a definitive answer and we do not charge. If you need to pre-validate handles, cache known-good IDs in your own database.

No. Pay-as-you-go credit packs are one-time purchases with no required recurring plan. Optional monthly or annual subscriptions (Starter, Growth, Scale) include credits each period if you prefer predictable spend — cancel anytime from billing.

Pay-as-you-go pack credits never expire — buy today, spend next year. Subscription included credits reset at the end of each monthly period and do not roll over; unused included credits expire when the period closes. Your pay-as-you-go balance is always preserved separately.

Active subscribers with auto-refill on (the default) keep making API calls without interruption. Usage draws from your pay-as-you-go balance first, then auto-purchases a prepaid tier refill pack — Starter 5,000 credits, Growth 10,000, Scale 15,000 (priced in USD, GBP, or EUR at checkout). Refill credits land in your PAYG balance and do not expire. Turn auto-refill off in billing if you prefer a hard stop at zero.

Each plan includes a monthly credit allowance (Starter 15k, Growth 50k, Scale 120k). When included credits are spent, auto-refill charges your saved card for your tier's refill pack — prepaid credits, not metered usage. Starter: 5,000 credits from $10. Growth: 10,000 from $18. Scale: 15,000 from $24.70. Optional per-period spend cap in billing; if a charge fails, a one-time grace buffer keeps requests running until you update payment.

No. Included credits reset at the start of each monthly period. Unused included credits do not carry forward. Pay-as-you-go credits in your separate balance are unaffected and never expire.

From billing in your dashboard: cancel at period end with one confirmation — you keep included credits until the period closes, then revert to pay-as-you-go only. Your pay-as-you-go balance is never forfeited. Manage payment methods and invoices via the Stripe billing portal.

TikTok, Facebook, Instagram, LinkedIn, YouTube, X (Twitter), Threads, Reddit, Rumble, Telegram, Spotify, GitHub, and web extraction routes — 13+ platforms through one API key and one response schema. Every credit pack includes every platform; there is no per-platform upsell.

No enforced RPS cap or monthly request quota on paid metered `/v1/*` routes — your limit is credit balance. Run parallel batch jobs as your pipeline needs. We recommend staying below ~500 concurrent requests for best reliability; that is guidance, not a hard throttle. Free routes (`/v1/whoami`, `/v1/balance`) have per-key rate limits and may return `429`.

Non-subscribers: metered routes return HTTP `402 insufficient_credits` when pay-as-you-go balance is empty — top up or keep auto top-up on (enabled by default after your first pack purchase). Active subscribers: included credits deplete first, then PAYG, then prepaid refill packs when auto-refill is on. With auto-refill off, or when grace buffer is exhausted after a failed refill charge, you get `402`. No silent debt on prepaid packs.

For pay-as-you-go users: auto top-up is on by default after your first credit pack purchase — we charge the same pack size when your balance drops below your threshold (100 credits by default). For subscribers: auto-refill is on by default at subscribe checkout — when spendable balance falls low, we charge your tier's prepaid refill pack off-session. Toggle auto-refill or set an optional per-period spend cap anytime in billing.

Social Fetch is operated by Social Freak Ltd, a registered UK company. We do not sell or share customer scraped data, do not use it for model training, and delete API logs after about 30 days. You are responsible for lawful use of public data under our Terms. See Privacy and Security for retention, subprocessors, and contact details.